Actioning Your Feedback From The PMS Annual Member Survey 2017

Services

​Throughout the year, we have been working to address your feedback from the Annual Member Survey 2017.

Article date: 26/10/2018

​Your feedback provided us with invaluable insight, and over the last 12 months we have been working to address your thoughts. As we prepare to launch the 2018 Annual Member Survey on 1 November, we wanted to share some updates with you on the progress that’s been made.



You said…

“I am very happy with the service I get from the mortgage helpdesk but they do not proactively contact us to offer their support”

We listened…

In 2017, PMS launched the Telephone Account Manager service, available through the Mortgage Helpdesk, to proactively contact you and offer support.

You said…

“I would like an increased panel of lenders and products”

We listened…

11 lenders have been added to the PMS panel so far in 2018, including Leek Building Society, Vernon Building Society, Foundation Homeloans, Dudley Building Society and the Post Office.

You said…

“There can be inconsistency of information and sometimes it is not correct”

We listened…

We have increased the level of reviews of criteria grids and allocated lender champions to ensure you receive accurate information

You said…

“PMS needs to update members more regularly on strength, services and features”

We listened…

PMS has launched weekly adviser emails which include PMS updates as well as new services and product launches, to keep you up-to-date with everything that’s available from your mortgage club.

Tell us what you think

The PMS Annual Member Survey 2018 is launching on 1 November, giving you the chance to share your thoughts on the improvements you’d like to see in 2019.

In the meantime, if you have any further comments or suggestions you would like to share with us then please email [email protected]
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