Over the last 5 years we’ve helped support our customers and their loved ones financially, by paying out £2.9 billion in protection claims when they were needed most. Our claims statistics are much more than just numbers. They represent real people with real stories who we are able to support because of you.
View our stories from real people here
Our claims payment record in 2018
In 2018, together we helped over 14,000 families through difficult periods in their lives, this equates to £638m in protection claims.
On average that’s:
£1.7m per day
£12m per week
£53m per month
97% of Life claims helping 10,046 families
97% of Terminal illness claims helping 1,023 families
93%* of Critical Illness claims helping 3,041 families
96% of Childrens Critical Illness claims
helping 115 families
95%** of Income protection claims helping 474 families
*Includes Childeren’s Critical illness cover claims
**New claims admitted in 2018 and those already being paid before Jan 2018 that continued to be paid
Click here to access our claims summary.
The value of intermediaries and protection
These figures show the valuable life changing impact protection can have on peoples lives. And we know we wouldn’t be able to support these customers without the great work you do, day in day out.
To help protect your clients, click here to access further tools and resources