Commission information for PMS Protection

Full Zenith Provider Contact Details document

Contact your RKAM for Zenith Commission Rates

AIG

Customer services - T: 0345 600 6820
Pre-sales underwriting - T: 0345 600 6812
Sales Development team - T: 0345 600 6829
Claims team - T: 0345 600 6815

Aviva

Business support - E: [email protected] T: 0800 056 2181
ALPS new and existing business administration - E: [email protected] T: 0800 056 5499
Pre-sales Underwriting Helpline - T: 0800 533 5192
High value and business protection administration (including underwriters) - E: [email protected] T: 0800 092 9964
Pre-alps admin team - E: [email protected] T: 0800 092 8883
Options team (exercise options on existing plans closed to new business) - E: [email protected] T: 0800 158 2553
Online helpdesk - E: [email protected] T: 0800 056 4607
Agency and commissions - E: [email protected] T: 0800 015 0967
Claims - T: 0800 015 1142
Tax and trust helpline - T: 0800 056 2795

British Friendly

Partnership support (sales) -T: 01234 348 007 E: [email protected]
New business - T: 01234 358 344 option 2 E: [email protected]
Member services - T: 01234 358 344 option 2 E: [email protected]
Underwriting - T: 01234 358 344 option 3 E: [email protected]
Claims - T: 01234 358 344 option 3 E: [email protected]
Marketing / mutual benefits - T: 01234 358 344 option 4 E: [email protected]
Commission - E: [email protected]

Account Mangers:

Adam Shipton (Head of National Accounts) South - T: 07398 144 292 E: [email protected]
Debbie Bonser (Senior National Account Manager) Midlands - T: 07398 175 217 E: [email protected]
Emma Vaughan (National Account Manager) North - T: 07398 175 237 E: [email protected]

Canada Life

Agency queries – T: 0345 305 7407 E: [email protected]
Underwriting queries – T: 0345 305 7407 E: [email protected]
Post application queries & Trust enquiries - T: 0345 606 0708 E: [email protected]
Application Journey & Product Information – T: 0345 305 7407 E: [email protected]
Sales enquiries – T: Contact our Sales team for the appropriate Account Manager’s number
Commission queries – T: 0345 606 0708 E: [email protected]
Claims queries – T: 01707 422953 E: [email protected]

Customer Services – T: 0345 233 8000 E: [email protected]
CLASS(Canada Life Automated Self-Service) – T: 0345 233 7137 E: [email protected]
Group Life Assurance claims team – T: 0345 233 8000 E: [email protected]
Group Income Protection claims team – T: 0117 916 4469 E: [email protected]
Group Critical Illness claims team – T: 0117 916 4433 E: [email protected]

Guardian

Servicing and underwriting - E: [email protected] T: 0808 133 1821
Regular updates - LinkedIn: Guardian Financial Services Twitter: @guardian1821
Claims - T: 0808 173 1821

For a personal introduction to the benefits of a Guardian policy, please email [email protected] and we'll call you back.

Legal & General

Pre submission underwriting - T: 0370 333 3699 E: [email protected]
Customer application support - T: 0345 270 7010 E: [email protected]
Existing business enquiries - T: 0370 010 4080 E: [email protected]
Commission and contracts - E: [email protected]
Protection trusts - E: [email protected]
Registrations team - E: [email protected]

LV=

LV Protection E: [email protected] T: 0800 028 6333 then select:
Status update on an application - Option 1
Process an application or provide further information - Option 2
Underwriting - Option 3
Existing business - Option 4
Agency department - E: [email protected] T: 0800 032 8633

Royal London

New apps for personal / business protection / technical help – E: [email protected] T: 0345 6094 500
Changes to existing protection plans – E: [email protected] T: 0345 6094 500
Pre-sale underwriting – E: [email protected] T: 0345 6094 500
Making a claim – E: [email protected] T : 0345 60945 500

Scottish Widows Commission

New business enquires - T: 0345 030 6577 E: [email protected]
Case management and underwriting (new and existing business) - T: 0345 030 6240 E: [email protected]

The Exeter

All enquiries - T: 0300 1233203

Unum

Agency team / new agency requests - E: [email protected]
Sales consultant - E: [email protected] T: 01306 874202
Technical support - E: [email protected] T: 07771836149
New business quote requests / financial UW / technical support - E: [email protected]
Digital helpdesk / Unum Online - E: [email protected] T: 0800 916 9846
Commissions helpdesk - E: [email protected]
Individual admin - E: [email protected]
Group / Executive claims teams - E: [email protected] E: 01306 873243

Vitality Commission

General adviser enquiries - E: [email protected] T:0808 234 300
Pre-sale underwriting - E: [email protected] T: 0800 012 1796
Post-submission underwriting - E: [email protected] T: 0800 012 1796
Commissions - E: [email protected] T: 0345 601 0072

Zurich

Business Account Managers - 08085 546546 or contact Tom Brown - M: 07875 888 737 or E: [email protected]
Protection help point (new business, underwriting support / pre sales, technical ‘Esupport’ or servicing) - 0370 850 419
Pre app mailbox (usually 24-48 hours response) - [email protected]
Esupport mailbox - [email protected]
Agency and remuneration HelpPoint direct dial - 0800 151 3333
Commission queries mailbox - [email protected]
Agency queries mailbox - [email protected]