Service Charter


The SBG service charter explains what you can expect from us, so that you can be confident in our service and commitment to you.


Our service commitments are –

  • Honesty – Behaving with integrity
  • Communication – Keeping you informed every step of the way
  • Ownership – Taking responsibility

You can read our full Service Charter here and see our commitments in more detail.

Download Charter


We want to hear from you, whether you have a suggestion that will help us make our service better, want to praise staff that have exceeded your expectations or if there is an issue you want to bring to our attention, our We Listen feedback initiative is here to make sure that you are heard.