Consumer Duty
What do you need to know about the Consumer Duty regulation?
Coming into force from 31 July this year, Consumer Duty is designed to support better outcomes for customers, meaning you’ll need to revisit your firm’s processes, approach to governance, and ways of working. It’s all about how you demonstrate that the way you operate is fully in line with the new regulatory requirements.
To help you embrace key elements of Consumer Duty – from the way you price your products and services to the way you communicate with your customers – we’ve collated this series of high-level guides, videos, checklists, tools and resources.