TSB

Proc fees - when your proc fee will be paid

For remortgages, purchases, and further advances, the proc fees are paid on the first working Friday, after the case completes.

For product transfers, the proc fees are paid on the first working Friday, of each month, after the new rate has gone live (not when the case shows as completed).

We’re here to support you, Expert to Expert

We launched our mortgage intermediary service in 2015 with the aim to provide exceptional support for our brokers and to help you get your clients moving. 

Since then, our business and proposition have grown. And as an intermediary partner you can expect great products and exceptional service and we make working with us as easy as possible. 

Our USPs

• On Residential, we’ll consider lending on permanent future income for customers starting a new job, getting a pay rise or promotion
• Our Buy to Let will consider customers who are looking to let out their existing residence though may not be purchasing an onward property 
• Our range of Affordable Housing products includes Shared Ownership and Shared Equity and we support Help to Buy remortgages

Our Service Promise

Our national team of 24 Business Development Managers have on average over ten years industry experience and will return your call within three business hours.

You’ll also have access to our experienced team of office-based BDMs who will answer your call in seconds. And you now also have access to “Live Person”, enabling you to chat to us live for instant support with criteria or keying guidance. No bots, just brains!

A more helpful helpline

If you have a post application query, our multi-skilled operations team will do their best to get your case moving on the spot. And if they can, they will get it offered whilst you’re on the phone.

Access to underwriters

We don’t have gatekeepers so you can deal directly with underwriters on referred cases. 

You’ll be given their extension number, so you can always speak to the decision maker. And if they receive your call before 3pm, they’ll call you back the same day.

Register through TSB Mortgage Pro

Our straightforward application system was designed with you in mind and makes your interactions with us easier. And we have a streamlined Rate Switch facility you can use for existing TSB customers.