Extended opening hours for our LiveTALK team


An update from Natwest​

Article date: 17/06/2019

We are happy to announce that we are trialling extended opening hours for our dedicated instant messaging service – LiveTALK.

After gauging broker feedback on when they would appreciate extended opening hours for our LiveTALK team, from Tuesday they will be operating on the following hours:

Monday, Tuesday, Thursday, Friday – 8am until 9pm
Wednesday – 10am until 9pm

We’d also like to remind you of the main benefits in using our LiveTALK service:

  • Provide guidance with submitting applications (whether this is either an AIP or an application) and also helping with any technical issues with the application.
  • Help with New Business policy queries or any questions around our lending criteria.
  • Providing password resets

When completing an AIP or an application, we also have the helpful CoBrowse feature which allows our staff to see what the broker sees and enables us to answer their queries more effectively whilst making the process easier for brokers.

We hope you’ll benefit from this trial and as always we will continue to monitor our service and gauge broker feedback in order to continue to improve.

If you have any questions, please don’t hesitate to get in touch with your BDM or find our LiveTALK team by visiting our homepage.