Why Scottish Widows think the protection claims industry needs to change


​Scottish Widows' claims philosophy is simple – they try to find a way to pay every claim. 

Article date: 04/07/2018

Scottish Widows are delighted to have paid 98% of all protection claims in 2017.

Find out more

However, their statistics are just the start.  Perception amongst consumers is that only 34% of claims are actually paid out*. That’s why as well as publishing their claims statistics, Scottish Widows are working hard behind the scenes to help you recommend the right cover for your customers. 

Building trust beyond the numbers. Head of Protection Underwriting and Claims Strategy, Scott Cadger, talks about what they are doing to build trust and why the industry’s approach to claims needs to change. Watch now.

Source: Scottish Widows claim statistics 2017.
* Scottish Widows research 2018