NatWest Intermediary Solutions

​NatWest Intermediary Solutions is dedicated intermediary mortgage business. They specialise in offering a range of products that are suitable for mortgage advisers to recommend to their customers that is supported by an established and reliable service.

Their product range includes:

- Residential purchase mortgages for first time buyers and homemovers
Residential remortgages
- Help to Buy scheme mortgages for first time buyers and homemovers

Buy to let purchase mortgages
Buy to let remortgages

Procuration Tables

​​Gross fee paid by lender
Procuration fee to intermediary

Residential 0.35% (min £250 / max £10000)
Buy to let 0.45% (min £250 / max £10000)
Product Transfers 0.20% (max £10000)

All information correct as at 13/12/2019

Residential 0.32% (min £228 / max £9142)
Buy to let 0.40% (min £222 / max £8888)
Product Transfers 0.18% (max £9000)
All information correct as at 13/12/2019

Ported products pay full fee


Business Development Managers (BDMs) on hand to help you

Service is NatWest's number one priority. That's why it has grown its team of field and phone-based business development managers (BDMs) who are the principal points of contact for discussing new business opportunities.

NatWest was also the winner of the 'Best BDM Team' award at the Mortgage Strategy Awards 2015.

LiveTALK for your pre-submission application queries

If you need a quick answer to a question about an application before submit it, then you should log on to NatWest's dedicated broker instant messaging service, LiveTALK. Manned by its specialist Sales Support Team, they can answer your questions about customer applications on topics such as lending criteria, or packaging requirements quickly and accurately. LiveTalk is open from 9am-6pm on weekdays.

BDM support team for post-submission application enquiries

If you have a question in relation to an application that you have already submitted, NatWest has a dedicated team on hand to help you. Your BDM will put you in contact with them for appropriate cases. They will be able to liaise directly with their mortgage processing centre and underwriters. They can also advise you of the up-to-date requirements to progress applications when repair is required on issues such as:

  • Valuation instructions for urgent cases
  • Covering BDMs' phones when on holiday
  • Advising on what is required for cases to proceed
  • Escalating urgent cases
  • Providing 1 month offer extensions (for standard 3 months offers)
  • Obtaining product and ID exceptions



Submitting an application :

To submit an application online, you first need to register then log on from their home page. When submitting an application, it is important that it is accompanied by all the relevant supporting documentation. Please refer to the 'Packaging' page on the site to help you send the correct documents every time.

Case updates

Once you've submitted an application you will be updated with progress by phone or email. Please refer to their home page to find out when NatWest will be assessing the information you have provided.

If you have a specific query, you can call the dedicated mortgage processing centre on 03459 001 110.


NatWest Intermediary Solutions
7-10 Brindleyplace
B1 2TZ

For enquiries

Call: 0345 900 1110

Registration process

Go to, click on 'Register' and follow the simple process.