As an intermediary, you’re an integral part of our business. And one we value highly. That’s why we’re committed to offering you the best service possible and are honest and open about our service levels.
You can view our daily service levels online (based on a working week, Monday to Friday 9am-6pm) including our average offer turnaround times (where no applications are excluded), AIP referral, document processing, call-waiting and valuation instruction times.
Here is how we performed in May.pdf