Reliance Bank
Reliance Bank
  • info_icon 020 7398 5421 / 020 7398 5422
  • info_icon Visit Website >
  • info_icon [email protected]
  • info_icon Pin number to access the broker pages – 789456. All applications and supporting documentation must come through to the mortgages department via email using the above email address.
  • info_icon Manual underwriting form - no online platform

Reliance Bank

Reliance Bank was established in 1890 by the founder of the Salvation Army, William Booth.

Reliance Bank remains part of The Salvation Army today. Our mission is to serve communities with compassion and integrity that's why along with our positive social impact mortgages, which includes shared ownership.

And we donate up to 75% of our profits to The Salvation Army International Trust, where it's used to support their evangelical and charity work around the globe.



Proc Fees

Products Gross           Max Net     
All products 0.37% £2500 0.35%

Key Features

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    old school lender - manual underwriting

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    Advisers get to speak to decision maker on initial assessment

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    more flexible regarding gifted deposits - can include friends as well as family members. Please refer to criteria or speak to a underwriter

Product Type When does the lender pay PMS? Frequency
All Within a Month. Monthly.

Lenders send payments by BACS which can take anything up to 5 working days to clear at PMS. PMS then make payment to brokers once the funds have cleared in our account.  


Restrictions: Lender-InfoBoxWhite

We do not currently lend in Scotland nor in Northern Ireland.
We do not lend more than 95% LTV currently - rates are subject to change at anytime

Register Lender-InfoBoxWhite

Register to place business with Reliance Bank:

*Please select that you are a PMS Mortgage Club member when registering, placing business or checking existing payment route to ensure you receive the procuration fee quoted by PMS.


Reliance Bank has been in the intermediary market for 2 & a half years now, we are affectionately known as the 132yr old start up, mainly due to the fact that not many people have heard of us or think we are Kent Reliance..

The Bank’s mission is to help more people onto the housing ladder, mainly through our Shared Ownership product range, as well as supporting Key Workers with their mortgage needs.

We have recently launched a brand new intermediary website, the pin number you require to access this is789456. This is where you will see our products, our turnaround times for AIP and application to formal mortgage offer and the Bank’s criteria.


USPs & SLA’s

Why use Reliance Bank ??

  • We are a manual underwriting lender – which means it is not computer says no and no API algorithms to contend with and we look to use a common sense approach
  • We credit SEARCH – not credit score – really helpful for those FTBs who do not have a track record of borrowing, which other lenders see as an issue
  • We are transparent with our SLAs – we provide these to the broker when they call up to talk through the case – always best to be upfront and realistic to help you make the final decision as to who you can place the case with
  • We carry out SOFT footprint for AIPs and HARD footprint for all Full Mortgage Applications
  • When you call us to discuss placing your case, we complete an affordability assessment there and then over the phone, always great to see if your case fits our stress test as we do not provide an affordability calculator as we are a manual underwriting lender
  • All our AIPs are valid for 4 MONTHS from date of issue
  • All cases are assigned to a mortgage underwriter – who will be the brokers main point of contact – nothing beats old school case ownership + no call centre’s either
  • All applications are closely managed by the assigned underwriter fromAIP all the way through to COMPLETION – not many lenders offer that type of handholding and ongoing regular follow up post mortgage offer and helps with the joint up approach with Lender / Broker / Solicitor & Customer
  • All our Formal Mortgage Offers are valid for 6 months from date of issue (+ can offer 4 weeks extension depending on circumstances)


Shared Ownership;

  • Our shared ownership proposition is simple – we as a lender will lend up to 95% LTV of the share – no matter if this is a new build property or not
  • Our shared ownership products allow for new build purchase (using the when done model ) / re sale / remortgage / staircasing
  • We now offer £850 cash back for all shared ownership cases where borrowing is £50,000 +
  • Shared ownership remortgages can go up to a maximum LTV of 95% of the share – we can also include debt consolidation as part of the capital raise – subject to affordability assessment
  • Shared ownership Staircasing, we are able to accept these types of application, again we can go up to 95% of the share for these, we do ask for confirmation letter from the housing association that staircasing has been approved – subject to affordability assessment
  • If you have a client who is works in one of our Key worker occupations, we are able to complete full staircasing to full ownership by using our Keyworker Product Range


Keyworker Product Range

  • We offer bespoke mortgage products to Keyworkers
  • Can lend up to 95% LTV for Purchases
  • Can lend up to 90% LTV for Remortgages / unencumbered properties – This is higher than for non-Key Workers wanting to Remortgage their properties not under shared ownership scheme, as this is capped to 75% LTV.
  • Offer an attractive cash back for all Key Worker Applications where borrowing is more than £150,000+


How to submit business with Reliance Bank

  • Please have your clients fact find Infront of you
  • Call one of the mortgage underwriters who will review your case submission & complete an affordability assessment over the telephone with you
  • If the case passes affordability, the team will then issue you supporting documentation to enable you to submit your application to us for formal consideration